At Zanra, we want to make your shopping experience simple and transparent. This policy explains our shipping and return procedures.
1. Shipping Information
We process orders after they are successfully placed and payment has been confirmed.
Available shipping options, applicable shipping charges, and estimated delivery information will be shown during the checkout process based on the customer’s delivery address and the order.
Shipping availability and delivery times may vary depending on the destination, product availability, and other circumstances.
Delivery
Estimated delivery dates provided during checkout are estimates and are not guaranteed. Delivery may be affected by circumstances outside Zanra’s control, including carrier delays, weather, holidays, or other unforeseen events.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Shipping Availability
Shipping availability depends on the delivery address entered during checkout. If delivery is not available to a particular location, the available shipping options may not be displayed.
Tracking
Where tracking information is available, it may be provided to the customer after the order has been shipped.
2. Delivery Issues
If your order is delayed, lost, or appears to have a delivery problem, please contact Zanra with your order details.
We will work with the applicable delivery service to help resolve the issue.
3. Returns
Customers may request a return within 15 days of delivery.
To be eligible for a return, the product must be:
- Unused
- In its original condition
- With the original tags attached
- In its original packaging
Products that do not meet these conditions may not be eligible for return.
4. Custom-Tailored Products
Custom-tailored, personalized, or stitched-to-measure products are not eligible for return or exchange, unless the product is defective or Zanra has sent the wrong product.
5. Return Shipping
If Zanra sends the wrong product, Zanra will cover the applicable return shipping cost.
If the return is due to the customer’s mistake or preference, the customer is responsible for the applicable return shipping cost.
6. Wrong or Damaged Products
If you receive a wrong or damaged product, please contact Zanra as soon as possible with your order details.
We will arrange the appropriate resolution. Depending on the situation, we may provide a replacement or refund.
7. Refunds, Exchanges & Store Credit
Depending on the circumstances and customer preference, Zanra may provide a refund, exchange, or store credit for an eligible return.
Approved refunds will be issued according to the applicable payment method and processing requirements.
8. How to Request a Return
Please contact Zanra within 15 days of delivery with your order details and the reason for the return.
We will provide the next steps for eligible returns.
9. Contact Us
If you have questions about shipping or returns, please contact us:
Phone: +1 408-623-4377
Email: zanra2024@gmail.com
Address:
Evergreen San Jose, CA 95148, United States
Hours: 9:00 am – 8:30 pm