Return Window
Customers may request a return within 15 days of delivery.
Return Conditions
To be eligible for a return, the product must be unused, with the original tags attached and in its original packaging. Products that do not meet these conditions may not be eligible for return.
Custom-Tailored Products
Custom-tailored, personalized, or stitched-to-measure products are not eligible for return or exchange, unless the product is defective or Zanra has sent the wrong product.
Return Shipping
If Zanra sends the wrong product, Zanra will cover the return shipping cost.
If the return is due to the customer’s mistake or preference, the customer is responsible for the return shipping cost.
Wrong or Damaged Products
If you receive a wrong or damaged product, please contact Zanra. We will arrange the appropriate resolution and cover the applicable return shipping cost. Depending on the situation, we may provide a replacement or refund.
Refunds, Exchanges & Store Credit
Depending on the circumstances and customer preference, Zanra may provide a refund, exchange, or store credit for an eligible return. Approved refunds will be issued according to the applicable payment method and processing requirements.
How to Request a Return
Please contact Zanra within 15 days of delivery with your order details and the reason for the return. We will provide the next steps for eligible returns.