We process and ship orders according to Zanra’s shipping policy. Delivery times may vary depending on the destination, product availability, and shipping method selected at checkout.
Once your order has been shipped, tracking information will be provided when available.
During sale periods, festive seasons, or promotional events, processing and delivery times may be longer than usual.
For questions about your order or delivery, please contact Zanra with your order number.
Zanra accepts return requests within 15 days of delivery.
To be eligible for a return, the product must be unused and unworn, with the original tags attached and in its original packaging. Products that do not meet these conditions may not be eligible for return.
Custom-tailored, personalized, or stitched-to-measure products are not eligible for return or exchange, unless the product is defective or Zanra has sent the wrong product.
If Zanra sends the wrong product or you receive a damaged product, please contact us. Zanra will cover the applicable return shipping cost and arrange an appropriate resolution, which may include a replacement or refund.
For returns due to customer preference or error, the customer is responsible for the return shipping cost.
Depending on the circumstances, Zanra may provide a refund, exchange, or store credit for an eligible return. Approved refunds will be issued according to the applicable payment method and processing requirements.
To request a return, please contact Zanra within 15 days of delivery with your order details and the reason for the return.
If you have any questions about delivery, returns, exchanges, or your order, please contact Zanra.
Please include your order number when contacting us so that we can assist you more quickly.